It's the start of the new year, and after their busy festive period, the hotel has high hopes for the year ahead - looking at how they can improve all areas of their service.

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Ep 2

Episode 2

Oct 7, 2020

47m

It’s Valentine’s week at the Savoy and the hotel is preparing for one of the busiest and most profitable days of the year.

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Ep 3

Episode 3

Oct 14, 2020

46m

This week, it’s the week leading up to the BAFTA film awards and a Hollywood legend checks in and puts Sean’s butler skills to the test.

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Ep 4

Episode 4

Oct 15, 2020

46m

After their most profitable year and their busiest festive season, the hotel hosts its annual staff gala where the 600-strong staff can celebrate – but there is a crisis looming as news of COVID-19 starts to become a reality at the hotel.